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Attorney / client communicationsQuestion What is the most common complaint that clients have with regard to their attorney?
Answer The most common complaint many clients have about their attorney is the failure of the attorney to communicate with the client. This can range from case developments to current matters at hand to being reachable to answer client questions. Many malpractice suits can be avoided merely by responding to the client’s phone calls and letters, even when bad news must be delivered.
Brain Trust contributor:
Judge Bill Huss, is a mediator, arbitrator, former judge with the Los Angeles Superior Court, and author of Working With Your Homeowners Association: A Guide to Effective Community Living
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