Promoting team excellenceQuestion What can I do to encourage my team members to work more cohesively and be more self-motivated?
Answer Building a cohesive team is vital to the success of your company. But before a team can be cohesive, your employees have to feel secure, empowered and positive.
A simple and effective way to create a group mindset is to "deputize" everyone to be on the lookout for co-workers who are seeking excellence by taking initiative, delivering value to customers and goodwill for the company. When this behavior is identified, have them submit the "who, what, when and where" to you in writing, then post the news on an "Excellence Billboard" conspicuously displayed in a high-traffic area of the office, or by email. Employees will begin to view each other and the team itself with a whole new set of eyes, and you should be prepared for a surge in team excellence and productivity.
Brain Trust contributor:
Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty
Related Categories: Communication, Creativity, Customer Care, Human Resources, Management, Motivation, Team Building
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