Workplace happinessQuestion What does happiness have to do with business?
Answer Happiness means everything in business. More and more evidence proves the powerful link between employee happiness and performance.
When employees are happy they feel less stress, think more creatively and resolve problems more quickly, efficiently and intelligently. They also have a positive influence on co-workers, which can help boost team performance. The true happiness return-on-investment is that happy employees are equipped to create positive, memorable customer experiences that keep customers happy, loyal and coming back to your business with their wallets and their friends.
Brain Trust contributor:
Customer Care expert and author of Winning at Customer Retention and Building Customer Loyalty
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